Account Manager - APAC
The team
The Role- key responsibilities
- Manage and develop a portfolio of 8–12 customer accounts with growing ownership
- Build and maintain strong relationships with key client stakeholders
- Lead regular account check-ins and contribute to Quarterly Business Reviews
- Support renewals, retention, and account expansion activities
- Coordinate closely with Project Management and Operations to ensure smooth delivery
- Proactively identify delivery or service risks and escalate appropriately
- Support pre- and post-event follow-ups and client communications
- Identify and qualify upsell and cross-sell opportunities within assigned accounts
- Contribute to account growth plans under senior guidance
- Support outbound and expansion initiatives within the region
- Maintain accurate CRM records and account documentation
- Prepare basic revenue forecasts and pipeline updates
- Create quotes and support pricing and invoicing processes
Key experiences and competencies
- Client-focused and relationship-oriented
- Organised and reliable
- Proactive and solution-oriented
- Open to feedback and learning
- Comfortable working in a remote, international environment
- 2–4 years of experience in account management, customer success, or B2B sales
- Proven experience managing B2B customer relationships
- Strong written and verbal English communication skills
- Experience working with CRM systems
- Ability to manage multiple priorities in a remote environment
- Strong organisational and follow-up skills
- Experience in SaaS / B2B technology
- Exposure to Event Tech or Language Services
- Hybrid AM / CS / PM background
- Outbound or prospecting experience
About us
Who We Are
Our Mission
We are on a mission to connect the world in their own language, ultimately aiming to remove all language barriers that stand in the way of successfully meeting globally. We partner with over 60 meeting platforms to bring our multilingual meeting expertise to their clients and work closely with leading Language Service Providers to source the right language talent for even the rarest language combinations.
Our global team has already supported over 50,000 multilingual meetings all over the world for a large range of clients, including the White House, UEFA, Google, or GlaxoSmithKline. Wherever people meet, we can interprefy their meeting - we've even connected an astronaut on the International Space Station ISS to a World Expo.
A fast-growing global team
We've rapidly grown from a small Zurich-based startup to a leading solutions provider in multilingual meetings since 2015. Today, we are a team of 100+ talents spread across six continents and 42 countries. At Interprefy, chances are high that you virtually travel the world in one day by connecting with colleagues on all continents - from Honduras all the way to Taiwan.
We are a remote-first company with an incredibly diverse team across cultures, languages, and backgrounds.
Our values
In the absence of physical offices, we rely heavily on values that underpin and guide the way we work with each other and our clients. Created by our global workforce we have established five core principles that we aim to follow in our daily work.
Having impact - is a priority in everything we do.
Why not? - We are free to find the best and most sustainable way to get things done.
We care - about our customers, the end user, our colleagues, our partners, the planet and the globally connected society.
Finding the balance -between work and life, between challenges and success.
Failing fast - We learn from our mistakes and share our learnings to do better next time.
What we offer
An opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations.
An international and multicultural work environment, where you will be working with an incredibly talented and diverse team spread across the globe.
An open and impact-driven company culture that embraces creativity.
A remote company setting that provides autonomy, flexibility, personal growth opportunities, and the right hardware you need upon joining Interprefy.
Our remote-first culture enables us to reach out to a broader workforce which contributes to a more diverse workforce. We strongly believe that the principles of diversity and inclusion are strong drivers of progress, because complex challenges can only be tackled by bringing in a diverse set of perspectives. We are an equal-opportunity employer, we do not tolerate any discrimination against race, religion, gender identity, sexual orientation, disability, or any other status.
